Privacy Policy

Introduction

Harpenden Canine Care (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our dog walking and care services and our website.

Data We Collect

We may collect and process the following data:

• Your name, email address, phone number, and home address.
• Emergency contact name and phone number.
• Information about your dog(s), including breed, age, medical conditions, medications, vaccination details, and behavioural notes.
• Veterinary practice name and contact details.
• Booking and payment information, including transaction history.
• How you heard about us and any additional notes you provide.

How We Use Your Data

Your data is used to:

• Provide dog walking and care services safely and effectively.
• Communicate with you about bookings, reminders, and service updates.
• Process payments and manage your credit balance.
• Ensure the health and safety of your dog during walks.
• Contact emergency services or your vet in case of an emergency.
• Comply with legal and regulatory obligations.

Data Security

We take the security of your personal data seriously. Personal information such as addresses, phone numbers, emails, and veterinary details are stored securely and encrypted at rest. Access to your data is restricted to authorised personnel only. Payment transactions are processed through secure, PCI-compliant payment providers (Stripe).

Data Sharing

We do not sell or rent your personal data to third parties. We may share your data with:

• Payment processors (Stripe) to handle transactions securely.
• Veterinary professionals in case of a medical emergency involving your dog.
• Emergency services if required for the safety of your dog or others.

Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (the “right to be forgotten”).
• Object to or restrict the processing of your data.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details in the footer below.

Account Deletion

You may request permanent deletion of your account at any time through your account settings or by contacting us. Upon deletion, all associated personal data, dog profiles, and related records will be permanently purged from our systems.

Cookies

Our website uses essential cookies to function correctly, such as maintaining your login session. We do not use tracking or advertising cookies. Analytics cookies, if used, are anonymous and used solely to improve our service.

Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us at hello@harpendencaninecare.co.uk.